FAQ – Frequently Asked Questions

1. Products & Compatibility

Q1: What types of motorcycle accessories do you sell?
A: We offer a wide selection of motorcycle accessories, including protective gear (e.g., body armor, knee pads), helmets, modification parts, and other riding‑equipment designed for durability and safety.

Q2: Are your products compatible with my motorcycle model?
A: Many of our products are universal fit or adjustable to a wide range of models. For model‑specific items, we recommend checking the product description or contacting our customer support to confirm compatibility with your make and model.

Q3: How can I check quality and specifications of your products?
A: Each product page includes detailed descriptions, specifications, images, and sometimes sizing charts. If you need further information (such as materials used, certifications, etc.), please contact our support team, and we’ll be happy to provide more details.

2. Ordering & Payment

Q4: How do I place an order on your website?
A: Simply browse the site, add items you wish to purchase to your cart, proceed to checkout, provide shipping and payment details, then confirm. You will receive an order confirmation email once your payment is successful.

Q5: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods as listed on our checkout page.

Q6: Can I modify or cancel my order?
A: Yes — if your order has not yet been shipped, you may cancel it. Please contact us as soon as possible to request cancellation. Once the order has been shipped, cancellation may not be possible, but you can follow our returns policy after delivery.

3. Shipping & Delivery

Q7: Do you ship internationally?
A: Yes — we ship to many countries worldwide. Please check our shipping page for the list of countries and any specific restrictions.

Q8: How long will my order take to arrive?
A: Delivery times depend on your country and shipping method chosen. Generally, shipping may take anywhere from a few business days to several weeks. Detailed estimated delivery times are shown at checkout or on our shipping information page.

Q9: Are duties, taxes or customs fees included?
A: No — the recipient (you) may be responsible for any import duties, taxes or customs fees levied by your country. Please check with your local customs office for details.

4. Returns & Refunds

Q10: What is your return policy?
A: If you are not satisfied with your purchase, eligible items may be returned within the specified timeframe (see our full Refund & Return Policy). Items must be in original condition, unused, with original packaging and labels intact. Some exclusions apply (e.g., customized items, final‑sale items).

Q11: How do I request a refund or return?
A: Contact our customer service with your order number, reason for return, and any requested photos. We will issue a Return Authorization (RA) number and provide return instructions. Once we inspect the returned item and approve it, the refund will be processed to your original payment method.

Q12: What if the product is defective, damaged or incorrect?
A: If you receive a defective, damaged or incorrect item, please contact us within the time period specified in our policy. Provide order details, photos/videos of the issue. We will arrange for a replacement or full refund at no extra cost to you.

5. Product Use & Safety

Q13: Are the helmets and protective gear certified?
A: Our product pages indicate if a product carries safety certifications (e.g., DOT, ECE). Please review individual product descriptions for certification information. Always check that the item fits correctly and is used according to manufacturer instructions for maximum safety.

Q14: Do you provide fitting or installation instructions for modification parts?
A: Some of our modification parts include installation instructions or guides. If not included, please contact us and we’ll assist you with guidance or further documentation to ensure correct installation.

6. Account & Privacy

Q15: Do I need an account to shop?
A: No — you may check out as a guest. Creating an account allows you to track orders, save shipping addresses, view previous orders and receive updates.

Q16: How is my personal information handled?
A: We follow strict privacy standards to protect your information. We collect only necessary information for processing orders and shipping, and use it in accordance with our Privacy Policy. Your data is stored securely and only accessed by authorized staff.

7. Customer Support

Q17: How can I contact customer service?
A: You may email us at our customer support address (provided on our website) or use the contact form on the site. We aim to respond within 24‑48 business hours.

Q18: What if I need help choosing products or parts?
A: Our support team is happy to assist. You may contact us with details about your motorcycle, riding style or question, and we will help you choose the correct product based on your needs.

8. Other Questions

Q19: Do you offer gift packaging or invoice exclusion?
A: At present, please contact customer service to inquire about gift packaging options or invoice exclusion. We will do our best to accommodate when feasible.

Q20: How often is your FAQ page updated?
A: We review and update our FAQ regularly to reflect changes in products, policies or shipping. You can expect periodic updates to ensure our responses remain current and helpful.